Tailored training
Learn to design AI conversations from the people who build them.
Talks, workshops and courses tailored to your team, to design assistants, agents and voice experiences with good judgment and understand what the technology can and can't do.
Topics
Conversation design
Principles, flows, error handling and best practices for voice and chat assistants.
Assistant and agent personality
How to define and maintain the personality, tone and limits of a generative AI assistant.
Synthetic voice: possibilities, limits and ethics
What speech synthesis and voice cloning can do today, and how to use them responsibly.
Conversational AI for non-technical teams
Key concepts to understand, evaluate and commission projects built on LLMs and AI agents.
Assistant evaluation
How to measure whether an AI conversation works and catch problems before users do.
AI tools
How tools like n8n work and the fundamentals behind them, so what you learn still holds when you switch tools or the interface changes.
Formats
Talk
One session to inspire and open the conversation in your organization.
Hands-on workshop
One or more sessions with exercises built around a case from your company.
Team course
A full program adapted to your team's level and goals.
Guided project
Training while we design a real project together.
Who teaches it
Carlos Muñoz-Romero and Nieves Ábalos, co-founders of Monoceros Labs. They've worked together on conversational interfaces and AI since 2013, and have been designing and building assistants, synthetic voices and voice experiences since 2017.
Who it's for
- Product and design teams
- Marketing and communications
- Customer service and operations
- Teachers, researchers and students
- Leadership teams making AI decisions
Experience
- Running corporate training since 2019
- Lecturers at universities and business schools
- Featured Amazon Alexa agency in Spain
- Nieves Ábalos, Alexa Champion
- Award-winning projects with PRISA and RTVE
Trusted by
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- KSchool
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Conversation design and AI training FAQ
In person or online?
Both. We decide depending on the format and the size of the group.
In which language?
Spanish or English.
How long does it take?
From a one-hour talk to multi-session programs. We adapt it to your goals.
Let's design your team's training
Tell us who your team is, what they want to learn and in what format, and we'll propose a program.