Building a chatbot in 2018 and building one today
From Alexa intents and flows to agents built on language models: what has changed in building a chatbot or voice assistant, and what hasn't.
How many agents does it take to answer a phone call?
Multi-agent systems: when splitting a task across several AI agents pays off, when it creates more problems than it solves, and what changes on a phone call.
In a newsroom with agents, who checks the work?
Newsrooms are automating more and more and moving toward AI agents. Why checking everything by hand doesn't scale, and why you need an expert in the loop.
What it takes to call a chatbot an agent
What an AI agent is and how it differs from a chatbot: tools, memory, planning and autonomy, plus questions to find out what you're actually being offered.
What changes when your app learns to talk
Adding an AI chat to an app looks easy. The ways to build a conversational app and the challenges that remain: context, errors, testing and cost.