Is it my turn to speak?
Why voice agents talk over people or go quiet: how humans manage turn-taking and how machines try to detect it.
What to ask yourself before building an assistant
Before choosing technology for a chatbot or voice assistant: which conversations you want to have, where, through which channel, how you'll measure success and what to prototype.
What reads well doesn't always sound good
Text written for reading usually sounds wrong in a voice assistant. Six adjustments for writing for the ear: sentences, options, punctuation, numbers and pauses.
12 books to learn about voice interfaces
There's no better way to learn about voice interfaces than a good read. So we've put together a first list of reference books on speech technology and conversation design, grouped by key topic so you can choose according to your profile or role in building VUIs.
8 tips for building good Alexa skills in Spanish
Our design tips for building good Alexa skills (voice apps for Amazon Alexa) in Spanish… and getting them certified quickly.